Billing

Answers to the most common questions about billing, invoices, and payments in Vexo:

How is billing calculated?

Billing is based on your total event usage across all apps and websites under your account. You can view your monthly usage anytime in your account settings.

How do I get my invoices?

Invoices are sent automatically by our payment provider, Stripe, each time a payment is processed. You’ll receive them by email and can download them directly from the link included in the email.

If you want invoices sent to a different email, just contact us with your current Stripe billing email and the new address you’d like to use.

What payment methods do you support?

We accept credit and debit cards, Google Pay, and Cash Pay. All payments are securely processed through Stripe. At the moment, we don’t support wire transfers, manual invoicing, or cryptocurrency payments.

What happens if I exceed my monthly event limit?

You’ll never be charged unexpectedly. Extra usage is only billed if you’ve enabled Overages in your subscription settings. Otherwise, once you reach 120% of your event limit, Vexo will stop tracking new events until you upgrade your plan.

Don’t worry—your existing data and dashboards remain fully accessible while tracking is paused.

How do I update my billing information?

To update your billing details:

1. Log into your Vexo account.
2. Click your profile name in the top-right corner.
3. Select Account Settings → Subscription.
4. Click Update billing info under the Next bill amount section.